Returns

We do everything we can to provide you with the perfect product. If you are nevertheless unsatisfied with your order, you have the right to return or exchange items within 14 days of receiving them. 

If you want to return an item, you can send an email to
customerservice@cottona.co.uk

Items cannot be returned if: 
- you received the item more than 14 days ago.
- the item was custom made for you.
- the item shows signs of use or has been washed or cleaned.

Please return items in their original packaging (if possible) to:
Cottona@Salesupply
5 Station Court
Station Lane
Hethersett
NR9 3AY, Norwich
UK 

 

 

Please fill in the return form attached in your parcel and to send it to us along with your returned items. This will ensure that we have all your data in one place and we can process your request as quickly as possible.

If you cancel the agreement, you will receive all payments that you have made up until that point (including delivery costs) within 14 days.

The costs incurred when returning items are at your own expense. 

We will wait until we have received the items before refunding you. Unless otherwise agreed, we will use the same payment method you used to pay for the item.

You can view the right of withdrawal for consumers here.